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Symantec (Norton) Antivirus Users: Update Immediately

posted by Wharton Computing Student Support on May 17, 2016 in WCIT

In recent days a vulnerability has been identified in Symantec and Norton Antivirus products which, if executed, can crash your computer. If you use Symantec Antivirus (provided free through the University), make sure the LiveUpdate feature is turned on.

Mac/OS X

  1. Open Symantec, either by clicking the shield icon in the menu bar or by launching the program from Applications.
  2. Click LiveUpdate. LiveUpdate should run and install all patches and virus definitions automatically.


Windows

  1. Open Symantec, either by clicking the shield icon in the system tray or by launching the program from the Program Menu.
  2. Click LiveUpdate. LiveUpdate should run and install all patches and virus definitions automatically.


The Student Computing Team is available to help with any problems or questions arising from this, or other, issues.

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New Phishing Email On Campus

posted by Wharton Computing Student Support on March 22, 2016 in WCIT

There is a new phishing email going around campus asking you to validate your account by logging into a website. The phish may look something like this:


Due to the ongoing change in our University of Pennsylvania Login page, you will be require to Validate your account login to enable us integrate your account to the new login page. Please click on the Single Sign-On link below to validate your account by signing in:

http://universityofpennsy.y0.pl/weblogin.pennkey.upenn.edu

NOTE: ENTER YOUR CORRECT ONLINE ID AND PASSWORD; Failure to do this will result in temporary limited access to your mailbox.

This is not a message from Wharton Computing, and you should delete it immediately.

What to Do

If you responded to one of these, you need to change ALL of your passwords—Wharton, PennKey, O365 and email-- as soon as possible.

Wharton Computing has taken steps to block these messages, but that will only help in certain circumstances. The best defense is not to click on the link, and delete the message right away.

The Student Computing Team is available to help with any problems or questions arising from this, or other, issues.

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Ransomware Virus Circulating via Attachments

posted by Wharton Computing Student Support on February 25, 2016 in WCIT

Yesterday Penn received a large number of emails containing malware, many of which were delivered as attachments named “Scanned image”.  If the malware (“Ransomware”) in these emails is run, your files will be encrypted and will become unreadable.  This malware will also encrypt files on network shares you have access to, including MyWhartonDrive, and then demand payment for the restoration of the files.

To protect yourself from malware:

  • Keep regular backup copies of your data, ideally separate from your computer.
  • Do not open attachments unless you were expecting them.
  • Be wary of emails that appear to be scanned, or claim to be invoices and shipping documents.
  • Never enable Macros in documents received by email, or run any program that the email claims is necessary to view the attachment.

Contact the Student Computing Team if you have any question about an email.
 
If you think your computer has been affected, we recommend that you immediately disconnect from wired and wireless networks and power it off by unplugging and removing the battery. Do not allow the computer to continue to run and contact the Student Computing Team before taking any additional action.

Further information:
“Ransomware” malware encrypts user files and demands payment to restore access to the files, and has become increasingly common in recent months. Last week a variant known as “Locky” was released and has spread rapidly. Locky relies on Macros in Microsoft Word documents; if Macros are not enabled the malware does not encrypt files.
 
The documents may arrive as compressed Zip files or have other file extensions that attempt to disguise them; just because a file does not appear to be a Word document does not mean it is safe. We have seen PDF files and Rich Text (.rtf) files that were actually Word documents with Macros.
 
With Locky and other recent variants once the files are encrypted they cannot be recovered. Unless there are backups, files will be permanently lost.

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Undergraduate Advising

posted by Colleen Heavens on May 18, 2015 in UGR

Quick-Question Advising for the Week of May 26, 2015

  • Tuesday: 12 - 3pm
  • Wednesday: 1:30 - 3pm
  • Thursday: 12 - 3pm

Quick-question advising is limited 10-15 minute sessions for questions about issues with impending deadlines. A different advisor will be on call each day to see students on a first-come, first-served basis.

Advising Appointments

To make an appointment with an advisor, use the online appointment scheduler or call 215-898-7608. (Note that appointments can only be scheduled up to two weeks in advance.)

Peer Advising Appointments

To make an appointment with a peer advisor, use the online appointment scheduler.

Vice Dean Office Hours

To make an appointment with the Vice Dean, use the online appointment scheduler.

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IT Tip - Record Your Virtual Meeting

posted by Wharton Computing Student Support on April 9, 2015 in WCIT

The next time one of your teammates just can’t make a meeting time, catch them up by recording your session with Virtual Meetings. You can record video, audio, and the shared screen content, and store 5 hours of recordings in your account. Share within the platform, or if you’re getting close to your 5 hour max, download the video and store it somewhere else. Learn more here.

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