Wharton Computing Student Support

Printing to Wharton Network Printers

Wharton has three types of networked printers located throughout campus and accessible from any Wharton public workstation or from a personal laptop.

• Multifunction Black and White Printers: Print and copy in black and white; scan to email
• Multifunction Color Printers: Print and copy in color, scan to email
• High-Capacity Study.Net Printers: Print at high speed in black and white (most appropriate for printing Study.Net coursepacks)
  
  
  • High-Capacity Study.Net Printing Directions

In order to print a document, students need a Wharton printing account with sufficient funds.

• Printer Locations
• Printing Account
• Printing From A Public Workstation
• Printing from A Laptop
• Printing Tips
• Printing Troubleshooting Tips

 

Copying and Scan-to-Email

Printer Locations

The printers are located in following areas of Jon M. Huntsman Hall:

	Black and White Multifunction	Color Multifunction	High Capacity for Course Packs
Forum Level	F75, F76 and F80	F75	F75
Second Level	279
Third Level	375, 379 and 380	375, 380	375, 380

2 High-Capacity Study.Net printers are also available outside Reprographics in SH-DH.

Printing Account

All full-time Wharton PhD, MBA, Undergraduate, and Evening School students have printing accounts with an initial credit balance on their account (once this has been depleted, students' PennCash account will be automatically charged).

Students taking a Wharton class have printing accounts which draws funds automatically from their Penncash account when they print out a document.

To add funds to your Penncash account, you can add funds online at the Penncash website.

The cost of printing is as follows:

	Black and White Printers	Color Printers
Per page, double sided *	.10	.32
Per page, single sided	.07	N/A

*indicates printer's default setting

To view your print balance do the following:

• You can view your printing account balance on the My Account tab of SPIKE, OR
• Swipe your Penn card at one of the printers. On the "Select A Document" screen you can:
  • View your print account balance and
  • Check your account's details; including balance and previous print jobs.

Printing from a Wharton Public Workstation

To print to a Wharton printer from a public workstation, do the following:

1. In your document, choose Print from the File menu.
2. Select the right print queue:
   • huntsman_bw (for black and white printing)
   • huntsman_color (for color printing)
   • studynet (for high-capacity or Study.net printing)
3. Click Print to send your job to the print queue.
4. To print out your document at the printer:
   • Go to the printer you would like to print to. For a list of locations, see printer locations above.
   • Touch the "Print Release" button on the printer touch screen.
     
     
     
     
   • Swipe your Penn card. (It take a few seconds for the queue to show up) .
     
     
     
     
   • Touch the name of the document you want to print and presss the Print button.
     
     • Print All: prints all your pending jobs
     • Account: checks your Print Funds balance
     • Delete:  Deletes the selected jobs without printing them.
       
       
     • Log off

Note:

• Time-Limit: Documents sent to the print queues are held for 1 hour and can be released from any printer.
• Duplex Default: Documents printed on the black and white printers are duplex printed by default. To print single-sided, select the single-sided option from the print options.

Printing from Your Personal Laptop Computer

If you are using a laptop, you can use it to print to the Wharton network printers. First configure your computer by clicking on one of the links below:

Windows Laptop Printing
Macintosh Laptop Printing

Printing Tips

When printing a document on Wharton's public lab computers, follow the tips below to ensure your document prints successfully:

• Check Your Printing Account Balance
  Make sure to check your printing account before you print to ensure that you have enough money in it. See the instructions above to find out how to view your printing account balance.
  
• Use Print Preview
  Use Print Preview (usually from the File menu) to confirm the way your document will look before submitting your job. When you're ready to print, choose Print from the File menu and click the OK button. (The Print Preview choice isn'tt available in the Acrobat Print menu.)
  
  
• Printing from Excel
  Make sure to specify the print area by using the Set Print Area command. If you format an entire column or row, the full spreadsheet may print even though it is blank. This will not show up in Print Preview, and you may print out hundreds of blank pages. The "Set Print Area" command is under "Print Area" on the File menu. click and Drag to highlight the area you want to print, then click on "Set Print Area."

Print Troubleshooting Tips

• Problem: You release the job at the release station, nothing comes out, yet you are charged for the printout:
  

  It is currently possible to inadvertently pause the Multifunction printers.  When this happens, documents do not print (until the machine is “unpaused”), but the user’s account is charged.
  
  

  Unfortunately the printer’s “paused” warning sign is not easy to see: 

  

  PAUSED menu screen:  documents sent to print will NOT print (and you will be charged).

  

  READY menu screen:  this is the correct screen for printing successfully.

  Solution:
  To release the printer from the “paused” state, follow these steps:

  1. Press the STOP button on the printer.
  2. When the menu screen shows “device has been paused”, press OK on the menu screen to release the printer.
     
     

  Wharton Computing is actively working with HP to solve this problem.  Meanwhile, please contact the Student Support Office if you have been charged in error.

  
  
• Problem: You send the job to print, but it's not there when you go to the release station:
• Doublecheck whether you sent it from the lab printer or from your laptop. If it's from the laptop, make sure you entered your Wharton username in the Wharton ID field.
• Doublecheck that you are going to retrieve it from the same kind of printer you sent it to (e.g Black and white)
• If it's a .pdf, save the file to the hard drive first.  Then *open* the copy on the hard drive and print that copy.
  OR
  Open the Public Drive (D: drive) and launch Foxit. Use Foxit reader to open the .pdf document, and print to the printer from that.
  
  

• Problem: you "lost" money you thought you should have had on your account (for returning students and students who were printing before we launched the new system)
  
  • Students who had money on their old balance will be refunded via bursar bills.
    
    
• If the Printer is Out of Paper or Toner
  • If the printer is out of paper or toner, e-mail support@wharton.upenn.edu.