Wharton Computing Student Support

Getting Help For Computing Problems

Wharton and the University of Pennsylvania provide many resources for students. In person, online, in print, or through organized training, you can find the Computing help you need.

Walk-in, Telephone, E-Mail, and Web Support

Wharton Computing and Information Technology

WCIT provides computer consultants to assist students, faculty, and staff in using Wharton's computer systems, software, and services. Student Support representatives are available for walk-in assistance, by phone hot-line, and by e-mail. Contact information for the Student Support office is as follows:

• Walk-in: F35 JMHH
• Hotline: 215/898-8600
• Office Hours: located online at: http://spike.wharton.upenn.edu/support
• Report a problem online: http://consultant.wharton.upenn.edu
• Student Support e-mail: support@wharton.upenn.edu.
• Student Support web: http://spike.wharton.upenn.edu/support/

College House Computing

If you are a student living in any of the twelve College Houses or Mayer Hall, you can contact College House Computing by phone, e-mail or web:

• College House e-mail: rescomp@pobox.upenn.edu
• College House web: http://www.rescomp.upenn.edu
• College House Phone: 215/573-4052

Computing Resource Center (CRC)

Students living off-campus, in the Graduate Towers, or in a fraternity or sorority house are eligible for secondary computing support from ISC's Computing Resource Center (CRC) and First Call. Their office information is as follows:

• Office location: 202 Sansom Place West (Graduate Tower B)
• First Call Hotline: 215/573-4778
• Standard hours: Mon - Fri: 9 am to 4:30 pm
• ISC e-mail: help@isc.upenn.edu
• ISC Web: http://www.upenn.edu/computing/

Books

In addition to the "official" manuals that ship with the software, third party documentation is available for most popular computer software. Two bookstores with a wide selection of computer books are listed below.

• Penn Bookstore:
  
  • Location: 34th and Walnut
  • Phone: 215/898-7595
• Borders Bookstore:
  
  • Location: 1727 Walnut
  • Phone: 215/568-7400

Announcements

The Wharton News section of SPIKE displays frequently updated announcements and information. This screen contains news, events, and announcements from Wharton's Graduate and Undergraduate Divisions, The Graduate and Undergraduate Student Associations, and Wharton Computing and Information Technology. The interface is customizable based upon your affiliation with Wharton.

Training

Lippincott Library Training

The Lippincott Library of the Wharton School provides training on library research techniques, covering both print and online resources. For offerings and contact information, please check their web page at: http://www.library.upenn.edu/lippincott/ The Lippincott library is located at 34th & Walnut and their phone number is 215/898-5924.

Penn Computing's Technology and Training Group (TTG)

TTG offers hands-on courses on various software topics for both the novice and advanced computer user.  You can find out more about their programs by calling 215-573-3102 or emailing them at learnit@isc.upenn.edu. They are located in the Sansom Pl. West.