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Clearing Your Web Browser's Cache

When your web browser retrieves a web page, it stores a temporary copy on your computer. This storage — known as the browser cache — lets the browser redisplay the page more quickly for subsequent page requests.

If a cached file is damaged or only partially downloaded — or if the page has been updated and you want to make sure you have the most recent version — you may need to clear your browser's cache.

The steps for clearing your browser's cache differ depending which browser you're using. Please see below for instructions for your browser.

Microsoft Internet Explorer

If you're using Microsoft Internet Explorer:

  • From Internet Explorer's Tools menu, select Internet Options and select the General tab.
  • In the Browsing History section, click the Delete buton.
  • In the Temporary Internet Files section, click the Delete Files button.
  • When asked, " Delete all files in the Temporary Internet Files Folder?" click OK.
  • Click Close to close the Delete Browsing History window.
  • Click OK to close the Internet Options window.

Mozilla Firefox

If you're using Mozilla Firefox:

  • From Firefox's Tools menu, select Options, and select the Privacy tab.
  • Click the Plus sign next to Cache to open the Cache section.
  • Click Clear and click OK.
  • Click OK to close the Options window.

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