Wharton Computing Student Support

Using Your Wharton Account

A Wharton Exchange account on Key (MBA & Undergraduate students) server allows storage of personal e-mail, calendar, and contacts on Wharton's servers so that they are accessible anywhere there is Internet access. There are three different ways to access a Wharton exchange account:

• Microsoft Outlook 2007 or 2003
• MS Outlook Express (or any other IMAP4 client)
• Wharton's WebMail interface using a web browser

Outlook 2007 or Outlook 2003 configured in Exchange mode is Wharton's recommended communications client - it has many features and is the program that will be preconfigured on Wharton's computing workstations. If you choose to purchase and use Outlook at home, instructions for configuring it on a PC can be found at: http://spike.wharton.upenn.edu/support/email/outlook.cfm

Microsoft Outlook Express (or any other IMAP4 client)

Outlook 2007 will be preconfigured for your use on Wharton's public workstations. However, at home, you can configure OE or any other IMAP4 client to work with your e-mail account. Instructions for configuring OE are at: http://spike.wharton.upenn.edu/support/email/oe_config.cfm

Wharton Webmail

The quickest way to check e-mail is to use Wharton's web-based interface. Webmail can be accessed anywhere there is an Internet connection and web browser. This interface is available to students through SPIKE's Webmail link at http://spike.wharton.upenn.edu or at http://owa.wharton.upenn.edu

How to Get Help

Wharton's computing staff is available to answer questions about computing at Wharton and personal computing questions related to Wharton's services. Help and information is available online from the Wharton Computing Student Support website http://spike.wharton.upenn.edu/support. You can also contact our Student Support representatives by calling 215-898-8600 or by emailing them at: support@wharton.upenn.edu.

For non-Wharton Computing issues, the Residential Computing Support program provides assistance for first-year undergraduates and those living in college houses. Connect to http://www.rescomp.upenn.edu for more information. Students living off-campus and in some on-campus residences may contact the Computing Resource Center (CRC), Suite 202, Sansom West (Grad Tower B) or First Call (215/573-4778 or help@isc.upenn.edu). For a list of residences and providers, or for more information on CRC and First Call services, visit: http://www.upenn.edu/computing/isc/csg/.

For more information on the Help resources available to you, please refer to this document: http://spike.wharton.upenn.edu/consult/wharcomp/helpcomp.cfm

Manage Your Computer Wisely

There are several steps that you can take to protect your computer from unwanted viruses or hackers and that your work is protected. For details on what steps you can take to manage your computer, please see the webpage entitled: Manage Your Computer Wisely.

Personal Web Pages

If you want to create a personal web page, you have space on one of our servers (called students or assets) to do so. For more information, please visit http://spike.wharton.upenn.edu/support/wharcomp/homepages.cfm